Make sure to include an invoice within the parcel you are sending back to us, without it return is not possible.
Returns must be in a satisfactory return manner upon our discretion. If for whichever reason you are returning the item(s) please return to our returns address:
Step by Step
96 Roman Road
Returns must be made within 14 working days from the delivery date, we would advise for you to keep hold of any receipts given when returning your parcel.
Return postage price must be paid by buyer.
Please note the following items cannot be returned for refund or exchanged. Any items that are 40% off or more is classed as Final Sale.
We advise you to use a recorded or tracked service to return item(s) in order to avoid items going missing in the post. We cannot be held responsible for any item(s) that go missing in the post. You are responsible for the return until it arrives with us. Returns are the responsibility of the sender.
As soon as we receive your returns back with us we’ll drop you an email to let you know, from this date any refund or exchange can take up to 14 days. Once the refund or exchange has been sorted we’ll send you another email so you’re updated each step of the way.
We accept returns as long as the order is within 14 days and the item(s) are returned in a good clean condition, unused and with tags intact.
Please fill in the returns part on the invoice and enclose with your item(s).
Please take care when trying item(s) on as any odours ( example cigarette) or marks may deem the item faulty.
7. CANCELLATION AND RETURNS POLICY
· 7.1 If you wish to cancel your order:
You can notify us by email to firstname.lastname@example.org
o before we have dispatched the goods to you; or
o Where goods have already been dispatched to you, you can cancel your order by returning goods to us in accordance with clause 7.2 below.
· 7.2 You can return goods you have ordered from us for any reason at any time within 14 days of receipt for a full refund or exchange.
· 7.3 Upon receipt of the goods we will give you a full refund of the amount paid less the original delivery charge or an exchange as required.
· 7.4 The rights to return the goods to us as referred to in clause 7.3 will not apply in the following circumstances: - in the event that the product has been worn and the original tags are not in place (please take care when trying on your item that you are not wearing perfume or makeup). The provisions of this clause 7.4 do not affect your statutory rights.